Brand SERP · AccountDeleting a Zupee account is permanent. The operator closes the account, removes personal data subject to regulatory retention rules, and frees the mobile number for a fresh sign-up. This page is the canonical walkthrough so readers do not lose winnings or KYC history in the process.
1. Withdraw pending winnings. Pending balances may not transfer after deletion.
2. Use any remaining bonus. Bonus funds expire on closure.
3. Save any KYC documents. The operator retains verification records but readers may want copies for the next operator.
The verified delete path is inside the operator app. Open the app, tap Profile, scroll to Account settings, tap Delete account. The app will ask for an OTP confirmation and may ask you to confirm a reason.
Most personal data is deleted on closure. Some records survive under regulatory retention rules — anti-money-laundering logs, KYC documents and tax records are retained for the period the law requires.
After deletion, the same mobile number can be used to sign up as a new account. KYC must be repeated. Winnings, bonus history and contest records do not return.
If you have pending winnings, withdraw them before initiating deletion. The desk has seen accounts where the operator reverses pending withdrawals on closure. The withdrawal reference walks through the standard payout cycle.
The operator typically processes the closure in 7–14 days. During that window, the account is locked but recoverable. After the window, the account is permanently closed.
Your mobile number is free. You can sign up a new account with the same number.
Your KYC is gone. Re-upload documents for the next operator.
Your bonus is gone. Unused bonus funds do not transfer.
Your refer links are gone. Old invite codes no longer credit.
Account delete करने से पहले pending withdrawal निकाल लें और bonus use कर लें। App के अंदर Profile → Account settings → Delete account path से closure शुरू करें। Closure 7–14 दिन में process होता है।
Three habits the desk has internalised. First, withdraw your wallet balance before deletion; the operator does not move it for you. Second, treat self-exclusion as the lighter-touch option if you intend to come back. Third, treat deletion as a one-way door; most operators do not support re-opening.
Two things the desk treats as anchor facts. First, deletion does not erase KYC records under regulated handling. Second, deletion forfeits unused wallet balance and pending bonus credits.
Three recurring ones. First, "will I lose my KYC documents?" No. KYC records are retained under regulated handling. Second, "how long until deletion completes?" From immediately to a few business days; verify on the operator help section. Third, "does deletion cancel in-flight contests?" Yes, unless the contest has locked before your deletion request.
Two checks. First, your wallet balance. Second, your pending bonus credits and contest tickets.
For the wallet & KYC ladder, see the wallet & KYC guide. For the withdrawal flow, see the withdrawal guide. For the responsible-play surface, see the responsible play guide.
Three signals the desk uses to tell them apart. First, do you intend to come back? If yes, time-out or self-exclusion is the lighter-touch option. Second, do you have a balance to withdraw? If yes, withdraw first; deletion forfeits the balance. Third, do you have KYC documents on file that you want cleared? Operators retain KYC records for the regulatory minimum; deletion does not erase them.
Three things the operator retains. First, KYC documents, under the regulatory minimum retention. Second, contest settlement records, for tax-trail purposes. Third, login activity logs, for incident response. The desk treats these as standard operator practice under the AML rules.
Two checks. First, your wallet balance. Withdraw any unutilised balance before deletion, or it is forfeited. Second, your pending bonus credits and contest tickets. They expire with the account.
Two recurring ones. First, treating deletion as reversible. Most operators treat deletion as final; re-signing with the same number opens a new account (no balance carried) and requires KYC again. Second, missing the in-flight contests. Unsettled contests may be voided on deletion.
For the wallet & KYC ladder, see the wallet & KYC guide. For the withdrawal flow, see the withdrawal guide. For the responsible-play surface, see the responsible play guide.
Three habits the desk has internalised for deletion. First, withdraw your wallet balance before deletion. Second, treat self-exclusion as the lighter-touch option. Third, treat deletion as a one-way door.
Two things the desk treats as anchor facts. First, deletion does not erase KYC records. Second, deletion forfeits unused wallet balance and pending bonus credits.
For the wallet & KYC ladder, see the wallet & KYC guide. For the responsible-play surface, see the responsible play guide.
In the app: Profile → Account settings → Delete account.
During the 7–14 day closure window, yes. After that, no.
Yes, unless withdrawn before deletion begins.
No. Unused bonus funds expire.
Regulatory records subject to retention rules — anti-money-laundering logs, KYC, tax.
Yes. The number is freed after closure.
Yes. The responsible-play menu has a self-exclusion option that pauses the account without deletion.
The pre-deletion checklist is the ten-line check the reader runs before the deletion request. The ten lines are the cash balance, the bonus balance, the contest history, the KYC tier, the device-token list, the responsible-play limits, the refer balance, the email, the phone number, and the security question. The reader's habit is to settle the cash balance first, settle the bonus balance second, and settle the contest history third. The KYC tier and the device-token list are wiped by the deletion flow. The responsible-play limits are wiped by the deletion flow. The refer balance is wiped by the deletion flow. The email and the phone number are released by the deletion flow.
The checklist is the difference between a clean deletion and a reversal-then-deletion cycle, which the desk has seen on the support queue.
The pause route is the right choice if the reader intends to return within a year. The pause route is reversible. The pause route wipes the active session, but the KYC tier, the responsible-play limits, and the refer balance are preserved. The deletion route is the right choice if the reader does not intend to return. The deletion route is not reversible. The deletion route wipes the KYC tier, the responsible-play limits, and the refer balance without exception. The reader's habit is to pause first, and to delete only after the pause has held for at least one bonus-cycle refresh.
The responsible-play surface documents the pause route in detail, and the is-legal page documents the state-by-state eligibility that gates the re-entry after the pause.
The deletion flow erases the cash balance, the bonus balance, the contest history, the KYC tier, the device-token list, the responsible-play limits, the refer balance, the email, the phone number, and the security question. The deletion flow does not erase the support-thread history, which is retained for the operator's published 7-year retention window for compliance. The deletion flow does not erase the analytical data the desk has logged on the editorial side, which is anonymised at the IP level and retained for the editorial subscription's 1-year analytics window.
If the in-app deletion form is silent for 30 minutes, the reader's habit is to switch to the email surface and attach the in-app ticket ID. The email surface re-routes the thread to the desk's triage queue, and the response time is faster than the published SLA because the thread has the in-app ticket ID. The customer-care page documents the escalation ladder, and the terms page documents the operator's published SLA on the deletion flow.
The privacy page documents the data-retention window, and the facts page documents the desk's verification method.
